MEERODAN RENOVATION AND INTERIORS POLICY/ TERMS OF SERVICE

 

This document is provided to assist us in providing service tailored to our own operation. We provide installation services in which are subject to the conditions stated below in this document. We encourage you to read our service terms to have a better understanding of what our company stands for. 

 

This document is provided as a compliance aid. By using our services, you agree that all notices, disclosures, agreements, and other communications that we provide electronically meet the requirements that such communications be in writing. Also implied, we agree to complying with the laws of Georgia will govern our terms of service or any dispute that might arise between business partners and associates. 

 

Table of Contents Below. 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1

TABLE OF CONTENTS

 

Safety Policy Page 3

 

Assignment of Responsibilities Page 4

 

Discrimination Policy Page 4

 

Terms of Installation Services Page 5

 

Installation Procedure Page 5

 

Quality of Materials Page 6

 

Quality of Materials Provided Page 6

 

Client Relationship Page 7

 

Invoicing Page 7

 

Terms of Agreement Page 8

 

Accident Reports Page 8

 

Closing Page 8

 

 

 

 

 

 

 

 

 

 

 

 

 

 

2

SAFETY POLICY

 

Safety and accident prevention is everyones responsibility. Each employee is expected to follow all company rules and to perform their work in a safe manner. This is why we ask to have space for our installation process. Anyone who has not signed a safety agreement should stay at least 10ft. away from the installation area. Clients should disclose any sensitivity to smells beforehand depending on the nature of the install. Installers are responsible for disclosing to clients any hazardous chemicals or materials that may be used for the install. Anything in or around the area of install that may pose a threat to any employee of Meerodan should be disclosed.

 

All personal items (such as furniture) should be moved and/or covered if in the way/around the installation area. We are not responsible for moving items, and are not liable for any damage to personal items that were not properly moved and/or covered. This company policy is to provide a safe experience and to abide by regulations set forth by federal, state and local governments.

 

Meerodan is sincerely interested in the safety and welfare of our clients. Accident prevention is essential to maintaining an efficient operation.

 

It is our policy that our safety rules shall be strictly followed at all times. Although these rules are to be considered very important, it is impossible to publish a rule that covers every circumstance. If a rule that might cover a specific condition has been omitted, that shall not be an excuse for disregard of common sense.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

3

ASSIGNMENT OF RESPONSIBILITIES

 

The project supervisor has overall responsibility for meeting with clients and establishing terms and details of the installation process in planning. After meeting, they’ll insure that all installers are informed of the details and nature of the installation. The supervisor keeps good communication with clients to ensure a smooth installation process.

 

If the nature of installation is a wallpaper project, the installers install what is being provided. The quality and amount of materials provided is up to the client and not the installers responsibility. (See page 6) For any installation requests, installers should be notified before the installation process. No special changes can be done once the installation process starts. For Venetian Plaster or any Faux Finish projects, installers are to provide samples before the installation process unless the project was rushed or given a time deadline by the client. At that point we will strive to adjust the levels of gloss and texture during the installation process per client request.

 

For a smooth installation process, we have the project supervisor communicate with clients beforehand. Clients should take this time to make sure that their terms of the project are understood, ensuring that their standards will be met.

 

 

DISCRIMINATION POLICY

 

Meerodan does not and shall not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or military status, in any of its activities or operations.

 

With that being said, our company will only reject projects if we don’t have the time on schedule or if the nature of the project does not meet our standards. We may also reject a project from previous bad experiences with a client.

 

 

 

 

 

 

 

 

4

TERMS OF INSTALLATION SERVICES

 

For all wallpaper projects, unless said otherwise, we recommend the clients to have the walls primed with Killz 2 Primer. It is not required, but we are not responsible for any effects caused by not doing so.

 

For Venetian Plaster or any Faux Wall Design projects, the design on samples may slightly differ from the installation on the wall, but the color will remain the same.

 

For any special installation requests, installers should be notified before the installation process. No special changes can be done once the installation process starts. Clients should also adhere to the safety rules of this agreement as well as the payment procedure. If asked for, the installers will disclose materials that will be used for the installation. Otherwise, they will be assumed okay to use. All terms of this document should be adhered by both parties.

 

 

INSTALL PROCEDURE

 

Quote price should be agreed upon before installation or before meetings for the installation. Once quote is agreed upon, the price for the install will not be negotiated. Deposits and any other payments indicate that we are going forth with the installation process. Deposits or any forms of payments will not be refunded after made.

 

For Venetian Plaster or any Faux Wall Design projects, samples are provided unless the project is rushed or has a deadline sooner than within 30 days. If there was no chance to present samples, it is up to the client to visualize what the outcome of the installation would look like. Installers are responsible for discussing details with clients ensuring that they are aware of what the client is expecting from the installation. We always strive to exceed client standards and expectations.

 

 

 

 

 

 

 

 

 

5

QUALITY OF MATERIALS

 

We always aim to provide the best quality service to all our clients. Therefore, it is crucial that we use the highest quality materials to do so. All of our materials used for the installation process are quality materials that are included in the quote price.

 

For wallpaper projects, the adhesive is to be commercial grade preventing peeling of paper or damage to the walls.

 

For Venetian Plaster, the plaster is lime-based unless client requested acrylic. All plasters and faux finishes are ordered from an Italian based company.

 

 

NATURE OF MATERIALS PROVIDED

 

For wallpaper projects, the client is to provide the wallpaper to be installed. Installers are only to install the wallpaper that is provided. Installers are not responsible for the lack of quality or quantity of wallpaper provided.

 

If there is not enough wallpaper for the installation process, it is the clients responsibility to provide more to finish the installation. If there is a case in which the installer needs to return to finish the installation because there wasn’t enough wallpaper, a fee may be charged.

 

Our materials used for the install are guaranteed quality materials. If the wallpaper provided lacks quality, then it may show during the installation. Paper-based and Peel and Stick wallpapers are generally not recommended to use because of the quality of the wallpaper. There may be minor tears and/or wrinkles in the wallpaper due to their overall quality.

 

In the nature of materials provided, we strive to always let clients know if the wallpaper provided to us is a random match pattern. We are not responsible for grasscloth or any other random match/ random reverse match patterns not matching up at the seams. These types of wallpapers were not made to do so. Client should also inspect wallpaper for any printing errors prior to installation.

 

 

 

 

6

CLIENT RELATIONSHIP

 

Our services are provided to the entity/person(s) who hire us. Unless there is a transfer of rights, they are responsible for the terms and agreements made as well as payments. When working with contractors, interior designers, and/or any third parties, our client relationship is with their entity and does not stretch out to their clients. If there is a transfer of rights, the terms agreed upon in the previous client relationship remain solid. Our policies are all made to prioritize our client relationship and to have clear communication to provide our services.

 

 

INVOICING

 

All invoices are sent within 3-5 business days depending on the nature of the project. If the invoice was not received, it will be resent per client inquiry. There may be project touchups before or after the invoicing process.

 

Residential projects should be invoiced within the same completed installation day and paid that same day. If not, there is a 14 day deadline of payment after the first invoice is sent out before further actions are taken.

 

After completion, commercial projects and/or any projects done for entities have 20 business days to pay after the invoice is first sent. After a month, there may be further actions taken.

 

If there is a case in which payment is overdue, we may file a lien on the property against the debtor where the work was done. The lien and court fees will then be added to the due invoice and that invoice shall be resent. The lien will only be lifted once the updated invoice has been paid in full.

 

 

 

 

 

 

 

 

 

 

7

TERMS OF AGREEMENT

 

Going forth with the installation process implies that the client adheres to our terms of agreement and policies stated within this document. Every project is different and so any potential issues and scenarios are taken case by case. If there was a situation in which any court issue results, our terms of agreement are still implied agreed upon and will therefore stay solid. Our terms are here to ensure that we provide a quick and smooth, yet quality installation service.

 

 

ACCIDENT REPORTS

 

All installers and clients should adhere to our safety policies. (Page 3) If there was to be an accident, it should be reported to our company as soon as possible. Installers always take photos of the installation area before ending the install. All accidents, and/or property damage should adhere to the safety policy standards before considered an accident that our company is liable for.

 

All personal items (such as furniture) should be moved and/or covered if in the way/around the installation area. We are not responsible for moving items, and are not liable for any damage to personal items that were not properly moved and/or covered. This company policy is to provide a safe experience and to abide by regulations set forth by federal, state and local governments.

 

 

CLOSING

 

This document is provided to ensure we are providing quality service to our clients. Our services are subject to the conditions stated in this document. We encourage you to ask about our service terms to have a better understanding of what our company stands for. 

 

This document is provided as a compliance aid. By using our services, you agree that all notices, disclosures, agreements, and other communications that we provide electronically meet the requirements that such communications be in writing. Also implied, we agree to complying with the laws of Georgia will govern our terms of service or any dispute that might arise between business partners and associates. Thank you.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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